Announced on | Rollout starts | Rollout ends |
January 21, 2025 | February 10, 2025 | March 10, 2025 |
Zendesk is continuing the rollout of department spaces, a major enhancement to give you greater control over your organization. Department spaces allow you to segment access to your Zendesk data by the internal divisions of your company. Keep your regional, departmental, brand, or business units separate with stronger privacy protections on ticket data. Assign your teams to the outward and inward-facing functions they serve and keep data in the right hands.
For more information about this feature, see the original announcement: Announcing Department Spaces.
This announcement includes the following topics:
What's changing?
From February 10 to March 10, 2025, Zendesk will conclude the rollout of the department spaces feature. This information applies only to customers who have not yet received this feature.
Check if you received this feature by heading to the Team members page in Admin Center > People > Team > Team members. If you see a new Brands column, you already have this feature turned on and can ignore this announcement. If you don’t see a Brands column, this announcement applies to your account.
When is Zendesk making this change?
Rollout will be done by pod. Currently, these pods don’t have department spaces: Pod 13, 17, 18, 19, 31, 20, 23, 27, 28, 29.
The following is the rollout schedule:
- Pod 13: Feb 10, 2025
- Pod 17: Feb 12, 2025
- Pod 18: Feb 13, 2025
- Pod 19: Feb 18, 2025
- Pod 31: Feb 20, 2025
- Pod 20: Feb 24, 2025
- Pod 23: Feb 26, 2025
- Pod 27: Mar 3, 2025
- Pod 28: Mar 5, 2025
- Pod 29: Mar 10, 2025
To learn which pod you are in to track agent membership, see How do I learn what Pod I am on?
What do I need to do?
No action is required. If you don't already have department spaces, it will automatically be rolled out to your account according to the schedule above.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
0 comments