SUMMARY
February 10, 2025 06:42 PM UTC | February 10, 2025 10:42 AM PT
We are receiving reports of Pod 13 agents in Zendesk Support having issues accessing tickets. This is expected behavior restricting agent ticket access by brand: https://support.zendesk.com/hc/en-us/articles/7584022494874-Restricting-agent-ticket-access-by-brand-Department-Spaces. Please ensure your agents have at least one brand set to properly display their tickets.
POST-MORTEM
TBD
FOR MORE INFORMATION
For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.
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