Announced on | Rollout on |
February 19, 2025 | March 17, 2025 |
Starting March 17, 2025, Zendesk is releasing a change that will result in Admin Center no longer returning deleted ticket forms. Calls to the Show Ticket Form API endpoint will also no longer return deleted ticket forms.
This announcement includes the following topics:
What is changing?
Previously, it was possible to view the details of a deleted Ticket Form through its URL or API, even after deletion.
Now, if a Ticket Form is deleted, accessing its URL or using the API will result in a 404 error, indicating that the form can no longer be found.
Tickets that were already associated with the deleted form will still function normally in the Agent Workspace. Even after deletion, details about the deleted forms can be accessed through the deleted_ticket_forms
attribute in the API response.
Why is Zendesk making this change?
This change is being made in order to maintain Zendesk best practices for deleted data, as well as to continue our commitment to maintaining and improving the performance of Zendesk Support for agents and administrators.
What do I need to do?
For Administrators, no action is needed. Administrators should be aware that URLs for deleted ticket forms will no longer work when this change is rolled out.
For developers that leverage the Show Ticket Form API endpoint, make sure to examine your usage of this endpoint to ensure that it is not being used to fetch deleted ticket forms. In cases where this endpoint is being used, this information can be accessed via the Show Ticket API endpoint. See the developer documentation, paying specific attention to the deleted_ticket_forms
attribute.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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