On February 20, 2025, the Zendesk PMM & Community team hosted an insightful Deep Dive into Zendesk Voice. Attendees had the unique opportunity to learn from our product experts about how to maximize the capabilities of Zendesk Voice to enhance customer service experiences.
The session covered several key topics critical for both employee experience (EX) and customer experience (CX) success with AI Voice, providing valuable insights to support businesses effectively. Our expert panel addressed questions from the audience, and we have compiled these inquiries along with valuable resources from the event below.
What we covered:
SIP Integration: Methods to streamline your voice communications and enhance connectivity.
AI Agent Integrations: Efficient implement of AI agents to handle customer inquiries and improve response times.
Bring Your Own Carrier (BYOC): Leveraging the flexibility and benefits of integrating your own carrier with Zendesk Voice.
Data Dipping for Intelligent Routing: Utilizing data insights can optimize routing and deliver timely support.
Event Recording
Q&A Summary
Depends on your use case of SIP. If you are leveraging a SIP line for an AI Agent for Voice, yes, there is additional cost. If you are leveraging SIP for BYOC, the cost will include SIP + your carrier costs, not standard Talk/voice charges
Yes, transcript and summary appear in the internal note. Has the demo answered your question? Or are additional details needed?
Depends on the use case and AI Agent for Voice vendor that is selected. Both options are available presently via various voice bot partners.
We are not replacing Talk product, these are new functionalities added on top of Talk. Your current setup should be safe
With Zendesk's native voice solution, we do offer conference calling with Suite Professional and above.
Event Resources
2 comments
Anastasia Kachanova
Video is restricted and not accessible.
1
Anastasia Kachanova
Video is private and cannot be accessed.
1