| Announced on | Rollout on |
| March 10, 2025 | March 10, 2025 |
We are excited to announce the launch of the Microsoft Exchange connector. This new feature lets you seamlessly connect your Microsoft Exchange email servers to your Zendesk Support instance.
This announcement answers the following questions:
What is changing?
With the introduction of the Exchange connector, you can now send and receive email traffic to and from your customers using your domain’s email services. This integration ensures secure and encrypted communication between your Microsoft 365 or Exchange servers and Zendesk, allowing for automatic conversion of email messages into tickets.
Why is Zendesk making this change?
This change is aimed at enhancing the email workflow for our Microsoft customers. By leveraging the Microsoft Exchange connector, users can streamline their support processes, improve email management, and maintain a secure connection with their existing email services. This integration is designed specifically for Microsoft Exchange Online and will not support on-premises Exchange Server versions.
What do I need to do?
To start using the Exchange connector, navigate to the Channels > Email page in Admin Center and add a new support address using the Connect external address option. For detailed instructions on establishing and managing your connection, as well as technical details and requirements, refer to the following articles:
If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.