Verified AI summary ◀▼
The disputes dashboard helps you monitor dispute activity across workspaces, showing how well perceptions align between reviewers and reviewees. You can track trends over time, view average resolution times, and analyze disputes by category. The dashboard also provides insights into user behavior and reviewer consistency, helping you identify areas needing attention or training.
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Accessing the disputes dashboard
Admins, account managers, workspace managers, leads, and reviewers can view the disputes dashboard. Agents can view the disputes dashboard as reviewees, but can see only their own data.
To access the disputes dashboard
- In Quality Assurance, click the Dashboard icon (
) in the left sidebar. - (Optional) Click the Toggle sidebar icon (
) to display the side menu. - From the list of dashboards, select Disputes.
Understanding the disputes dashboard
The dispute dashboard includes the following information, which can be filtered by time
period, workspaces, groups, users, and hashtags:
- Average resolution time: Average resolution time for disputes, measured in days.
- Disputes by category: Ratio of accepted versus rejected disputes for specific categories. Shows where disagreements are common and may need attention or training.
- Disputes over time: Ratio of accepted versus rejected disputes created during the selected time period. Shows trends in outcomes.
- Disputers: Table of disputes by initiator. Details include counts of reviews they’ve received and viewed, counts of disputes started, and status of those disputes (rejected, accepted, partially accepted, or still open). Shows user behavior and engagement with the review process.
- Disputed reviewers: Table of disputes by reviewer. Details include counts of reviews given and how many have been viewed, counts of disputes started for their reviews, and status of those disputes (rejected, accepted, partially accepted, or still open). Shows which reviewers may need additional help with consistency and accuracy.