Zendesk updates

Zendesk updates

Stay up-to-date with important Zendesk announcements and notifications

Announcements

Announcing reporting for omnichannel routing queues

Announcing the removal of Zendesk Chat Conversation APIs (CCAPIs) and WebSDK

Announcing Zendesk AutoQA for Voice and Voice for Zendesk TPE

Upcoming Webinars: April - May 2025

Department spaces continued rollout schedule

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Developer updates

Announcing improvements to User Identities API for trustworthy email verification

Announcing support for OAuth 2.0 Client Credentials grant type

Account settings cdn changes

Announcing the removal of OAuth 2.0 grant types for Support

Deprecation of OAuth access token reference path in ZIS

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Service notifications

Scheduled Maintenance - May 5 - 7, 2025 | Pod 13, 17, 19, 23 | Support (Agent Workspace - Messaging) - Database Maintenance

Scheduled Maintenance - May 6-8, 2025 | Pod 18 - Support (Messaging only), Sunshine Conversations

Scheduled Maintenance - May 5-6, 2025 | Pods 15 & 23 - Sunshine Conversations & Messaging

[Schedule Change] Scheduled Maintenance - April 29-May 1, 2025 | Pods 23 & 13 - Messaging & Sunshine Conversations

Scheduled Maintenance - May 2, 2025 | Pods 13, 17, 19, 20, 23, 25, 27 - Support, Guide & Talk Database Update

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What's new in Zendesk

What's new in Zendesk: April 2025

What's new in Zendesk: March 2025

What's new in Zendesk: February 2025

What's new in Zendesk: December 2024

What's new in Zendesk: November 2024

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Release notes

Release notes through 2025-4-25

Release notes through 2025-4-18

Release notes through 2025-4-11

Release notes through 2025-4-4

Release notes through 2025-3-28

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