Zendesk Suite

Getting Started with Zendesk Suite

• Launch guide for Zendesk Suite
• Getting Started with Zendesk Suite
• About Zendesk channels
• Welcome to the Zendesk Suite
• About the Zendesk Suite plan types
• About Zendesk Suite add-ons

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Getting started with the Zendesk Agent Workspace

• ★ Documentation resources for the Zendesk Agent Workspace
• ★ Resources for migrating to the Zendesk Agent Workspace
• Evaluating your account for migration to the Zendesk Agent Workspace
• Getting started for administrators in the Zendesk Agent Workspace
• Migrating to the Zendesk Agent Workspace
• Enabling and disabling the Zendesk Agent Workspace

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Managing cross-product features

• Tips and tools for customer support during COVID-19
• Subscribing to status notifications for your account
• Setting up Amazon AppFlow with Zendesk
• About Zendesk product legacy add-ons
• Using the Zendesk Marketplace
• Managing your installed apps

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Complying with privacy and data protection law

• Forgetting a user in Zendesk
• GDPR: Frequently-asked questions about Zendesk products
• GDPR: Frequently-asked questions about Zendesk Support
• Complying with Privacy and Data Protection Law in Zendesk products
• Complying with Privacy and Data Protection Law in Zendesk Support
• Complying with Privacy and Data Protection Law in Zendesk Guide

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Using Built by Zendesk apps

• Installing and using the Scratchpad app
• Installing and using the SLA Event Tracker app
• Installing and using the Bulk Delete app
• Installing and using the Duplicate Lead Manager app
• Installing and using the Ticket Field Manager app
• Installing and using the Private Comments app

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Zendesk from home 🎥

• ★ Welcome to Zendesk From Home 👋​
• CX industry tips, tricks, & trends
• Support configuration & efficiency
• Self-service best practices
• Data collection & analytics
• Live support & messaging channels