Zendesk Suite

Getting Started with Zendesk Suite

• Welcome to the Zendesk Suite
• Quick launch guide for Zendesk
• Launch tasks for Zendesk Suite
• Getting started with Zendesk Suite - Introduction
• Getting started with Zendesk Suite - Part 1: Accessing Zendesk Suite admin settings
• Getting started with Zendesk Suite - Part 2: Adding team members

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Suite basics

• ★ Zendesk glossary
• Welcome to employee experience (EX) resources
• Delivering great customer service with Zendesk
• Fine tuning series discussions
• Best practices to prepare for a busy season
• Continuing effective customer service during natural disasters or local and regional events

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Zendesk From Home videos

• CX industry tips, tricks, & trends
• Support configuration & efficiency
• Self-service best practices
• Data collection & analytics
• Live support & messaging channels

Customer Success on demand

• How to be successful with Zendesk Messaging
• Fundamental videos for managing Zendesk effectively

Getting started with Tymeshift workforce management

• ★ Tymeshift workforce management resources
• Installing Tymeshift for Zendesk Support
• About the Agent Schedule app
• Understanding Tymeshift login options
• About Tymeshift SAML integrations
• Setting up teams in Tymeshift

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