Bots and automation

Zendesk bot documentation

• ★ Quickstart guide: Autoreplies
• ★ Understanding everywhere you can use Zendesk bots
• Improving your Article Recommendations suggest rate
• Improving your Answer Bot activation rate
• Improving your Answer Bot click-through rate
• Deactivating Article Recommendations

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Custom bots and bot building documentation

• ★ About Zendesk bots
• Using AI to generate replies in a conversation bot (Generative AI EAP)
• Using bot personas to add personality to AI-generated responses (Generative AI EAP)
• Using AI-powered intents with conversation bots
• About Sunshine Conversations platform access and support
• About Sunshine Conversations in Zendesk Suite

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Bots and automation advice and troubleshooting

• ★ When should I use the bot builder and Support triggers in messaging?
• ★ I'm unable to access the bot builder
• How can I turn off article suggestions on the bot builder?
• Why can't I see the full bot conversation at the start of a messaging ticket?
• How can I use bot builder to capture data in a conversation bot?
• How do I create a condition in the bot builder to check when no agents are available?

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AI and automation best practices

• Best practices for using Zendesk Advanced AI in your industry
• Best practices: Creating a messaging bot
• Best practices: Preparing to use Answer Bot
• Best practices: Helping Answer Bot find the right articles more easily
• Best practices: Setting up Answer Bot triggers, views, and workflows
• Best Practices: Using labels in Answer Bot triggers

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