- Zendesk help
- Bots and automation
Bots and automation
Custom bots (Flow Builder) documentation
- ★ Upcoming changes to Flow Builder: Transfer to agent step
- ★ Best practices: Creating a messaging bot
- ★ Bot and Flow Builder resources
- ★ Comparing the bot building experiences
- Understanding the Branch by condition step in Flow Builder
- Managing API connections for Flow Builder
Answer Bot documentation
- ★ Answer Bot resources
- ★ Quickstart guide: Answer Bot
- ★ Understanding everywhere you can use Answer Bot
- Improving your Article Recommendations suggest rate
- Improving your Answer Bot activation rate
- Improving your Answer Bot click-through rate
Bots and automation advice and troubleshooting
- Why are images broken in an article suggested by Answer Bot?
- What happens when I run out of Answer Bot resolutions?
- Why do I see tickets with the requester set to Unknown (Answer Bot)?
- Which user is assigned to the ticket when it's solved through Answer Bot?
- Can Answer Bot suggest Community posts?
- What happens when an Answer Bot trial expires?