Bots and automation

Custom bots and bot building documentation

• ★ About Zendesk bots
• ★ Best practices: Creating a messaging bot
• ★ Bot and Flow Builder resources
• ★ Comparing the bot-building experiences
• Using pre-trained intents in answers
• About Sunshine Conversations platform access and support

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Zendesk bot documentation

• ★ Zendesk bot resources
• ★ Quickstart guide: Autoreplies
• ★ Understanding everywhere you can use Zendesk bots
• Improving your Article Recommendations suggest rate
• Improving your Answer Bot activation rate
• Improving your Answer Bot click-through rate

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Bots and automation advice and troubleshooting

• ★ When should I use the bot builder and Support triggers in messaging?
• ★ I'm unable to access the bot builder
• How do I create a condition in the bot builder to check when no agents are available?
• Can I have an bot only widget?
• Why are images broken in an article suggested by the bot?
• What happens when I run out of Answer Bot resolutions?

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