- Zendesk help
- Bots and automation
Bots and automation
Zendesk bot documentation
- ★ Quickstart guide: Autoreplies
- ★ Understanding everywhere you can use Zendesk bots
- Improving your Article Recommendations suggest rate
- Improving your Answer Bot activation rate
- Improving your Answer Bot click-through rate
- Deactivating Article Recommendations
Custom bots and bot building documentation
- ★ About Zendesk bots
- Using AI to generate replies in a conversation bot (Generative AI EAP)
- Using bot personas to add personality to AI-generated responses (Generative AI EAP)
- Using AI-powered intents with conversation bots
- About Sunshine Conversations platform access and support
- About Sunshine Conversations in Zendesk Suite
Bots and automation advice and troubleshooting
- ★ When should I use the bot builder and Support triggers in messaging?
- ★ I'm unable to access the bot builder
- How can I turn off article suggestions on the bot builder?
- Why can't I see the full bot conversation at the start of a messaging ticket?
- How can I use bot builder to capture data in a conversation bot?
- How do I create a condition in the bot builder to check when no agents are available?
AI and automation best practices
- Best practices for using Zendesk Advanced AI in your industry
- Best practices: Creating a messaging bot
- Best practices: Preparing to use Answer Bot
- Best practices: Helping Answer Bot find the right articles more easily
- Best practices: Setting up Answer Bot triggers, views, and workflows
- Best Practices: Using labels in Answer Bot triggers