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  1. Zendesk help
  2. Bots and automation

Bots and automation

Custom bots (Flow Builder) documentation

  • ★ Upcoming changes to Flow Builder: Transfer to agent step
  • ★ Best practices: Creating a messaging bot
  • ★ Bot and Flow Builder resources
  • ★ Comparing the bot building experiences
  • Understanding the Branch by condition step in Flow Builder
  • Managing API connections for Flow Builder
See all 17 articles

Answer Bot documentation

  • ★ Answer Bot resources
  • ★ Quickstart guide: Answer Bot
  • ★ Understanding everywhere you can use Answer Bot
  • Improving your Article Recommendations suggest rate
  • Improving your Answer Bot activation rate
  • Improving your Answer Bot click-through rate
See all 25 articles

Bots and automation advice and troubleshooting

  • Why are images broken in an article suggested by Answer Bot?
  • What happens when I run out of Answer Bot resolutions?
  • Why do I see tickets with the requester set to Unknown (Answer Bot)?
  • Which user is assigned to the ticket when it's solved through Answer Bot?
  • Can Answer Bot suggest Community posts?
  • What happens when an Answer Bot trial expires?
See all 7 articles
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