- Zendesk help
- Bots and automation
Bots and automation
Zendesk bot documentation
- ★ Getting started with Zendesk bots
- ★ Understanding everywhere you can use Zendesk bots
- Improving your Article Recommendations suggest rate
- Improving your Answer Bot activation rate
- Improving your Answer Bot click-through rate
- Deactivating Article Recommendations
Custom bots and bot building documentation
- ★ Migrating from the Sunshine Conversations dashboard to Admin Center
- ★ Adding and updating your bot avatar
- ★ Viewing and editing general bot settings
- ★ About Zendesk bots
- Managing answers in a conversation bot
- About monthly active users for Sunshine Conversations
Bots and automation advice and troubleshooting
- ★ When should I use the bot builder and Support triggers in messaging?
- ★ I'm unable to access the bot builder
- My bot sends messages in active conversations between my agent and customer
- Can I use a Zendesk bot and a third-party bot in Web Widgets of different brands?
- How can I turn off article suggestions on the bot builder?
- Why can't I see the full bot conversation at the start of a messaging ticket?
Bots and automation best practices
- Best practices: Creating a messaging bot
- Best practices: Preparing to use Answer Bot
- Best practices: Helping Answer Bot find the right articles more easily
- Best practices: Setting up Answer Bot triggers, views, and workflows
- Best Practices: Using labels in autoreply triggers
- Best Practices: Boosting Your Answer Bot click-through rate with conditional email text