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  1. Zendesk help
  2. Bots and automation

Bots and automation

Custom bots and bot building documentation

  • ★ About Zendesk bots
  • ★ Best practices: Creating a messaging bot
  • ★ Bot and Flow Builder resources
  • ★ Comparing the bot-building experiences
  • Using pre-trained intents in answers
  • About Sunshine Conversations platform access and support
See all 31 articles

Zendesk bot documentation

  • ★ Zendesk bot resources
  • ★ Quickstart guide: Autoreplies
  • ★ Understanding everywhere you can use Zendesk bots
  • Improving your Article Recommendations suggest rate
  • Improving your Answer Bot activation rate
  • Improving your Answer Bot click-through rate
See all 25 articles

Bots and automation advice and troubleshooting

  • ★ When should I use the bot builder and Support triggers in messaging?
  • ★ I'm unable to access the bot builder
  • How do I create a condition in the bot builder to check when no agents are available?
  • Can I have an bot only widget?
  • Why are images broken in an article suggested by the bot?
  • What happens when I run out of Answer Bot resolutions?
See all 14 articles
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