Enable dynamic content in the email template


  • Max McCal

    Thanks, Amalia - 

    We have email templates slated as one of our areas to improve as we move into 2017. There's no timeline at this point, but that is feedback we'll keep in mind.

  • Raphaël Lortie

    Hi Max,

    What is the status on this? We seem to be unable to use dynamic contents in our email template. This means that we cannot localize our logo, the phone numbers to our support center and our links to our website. 

    Any updates? Being able to properly localize emails is really important for our brand image. Serving English content to our multinational users would be really amateur.


  • David Debreczeni

    +1 for this.

    We thought this would be possible but it turns out dynamic content cannot be added to email templates at all which also means email templates cannot be translated!

  • Petri Tuura


    Tried to add our own localized text using {{dc.my_footer}} but the result was empty.

  • Leonidas Ioannidis



    Having multilanguage support in the templates is a must for so many companies. Hard-coding is not an option when it comes to multi-language.


    Are there any updates? or at least any alternative approaches.

  • Pierre Örnryd

    +1 Having trouble customizing the automated email sent out after a customer creates a new ticket.

  • Max McDaniel

    Hi there, curious if there has been any additional traction here. As of ... 3 years ago Zendesk appears to have highlighted this as a need and area to focus on but doesn't seem to have put anything together to solve for it. 

  • Lisa S

    Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.

  • Nicole - Community Manager

    Hi all -

    The product team is currently evaluating email templates and they are looking at ways to improve the functionality in that area of the product. Because they're still early in this project, they can't speak to whether or not their solution will ultimately include dynamic content or not.

    For those who are interested in this, the most helpful thing is to share details of the challenges you're facing with templates as they currently operate. When product managers work on solutions, they look at how they can implement a couple of things that solve for multiple problems, so those details really help them look at the bigger picture.

    Thanks as always for your participation, and for helping to make Zendesk better!

  • Dan Mørkbak Sørensen

    Comeon Zendesk - you do a lot of things right, but you also to very simple things very wrong.

    It shouldnt take 9 years to implement a split functionality, and it shouldn't take 5 to implement branded templates for emails..

  • Thomas Kowalzik

    +1 from my side. E-Mail Templates or at least a Smarty-Like System would be amazing. I e.g. would be in need to use if/else conditions for parts of the mails.

  • Nicholas Neubauer

    +1, not being able to localize the footer text of our email template has been especially frustrating and has lead us to use undesirable work arounds. 

  • Jorge Lage Saguier

    +1 We need branded templates as well. More than ever now that the brand manager will stop working in the next couple of months.


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