i want to make my users to be able to pre-qualify their requests before posting recuring demands forcing users to go throught a pre-qualification tunnel.
For instance, before creating a ticket i would like to make users to go to a kind of form for instance :
What are your problems relatated to ?
If the users select 1 :
- Make sure to verify your file in our the FTP server
- Make sure to verify the datas in in the file
- if you found nothing, please create a ticket
Then the user can create a ticket.
Thank you for your help.
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