How to pre-qualify requests from users ?
AnsweredHello,
i want to make my users to be able to pre-qualify their requests before posting recuring demands forcing users to go throught a pre-qualification tunnel.
For instance, before creating a ticket i would like to make users to go to a kind of form for instance :
What are your problems relatated to ?
- Datas
- Configuration
- Performances
If the users select 1 :
- Make sure to verify your file in our the FTP server
- Make sure to verify the datas in in the file
- etc...
- if you found nothing, please create a ticket
Then the user can create a ticket.
Thank you for your help.
-
Hi. It looks like you need advanced features found in some of the upper plans. You can add custom ticket fields for the selection and then conditional fields (an app) to them show further checkbox custom fields for the questions.
You make some of these fields mandatory to ensure customers fill them in.
As long as your not on the most basic plan then I think this will all be available to you. -
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