Make tables in Ticket

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13 Comments

  • Graeme Carmichael
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    Haipengsu

    Just in case it helps.

    While there is no table editor within Zendesk, if you are using the Rich Content editor (Admin>Tickets), you can paste tables into tickets. For example, if you have a table created in Excel or Word, the content should look fine if you copy\ paste from the source.

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  • haipengsu
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    Hi @Graeme, Thank you so much.

    I did try pasting from excel and it works, thank you for confirming that. 

    However, I would like to use the API to create tickets with tables periodically, since table is not working through editor, I will insert tables delimited by commas or semi-colons.

    Thank you. 

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  • Sebastiaan Wijchers
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    With the new app location, I've created a small app that enables you to insert tables from within the editor:
    https://www.zendesk.com/apps/tables/

    3
  • haipengsu
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    Hi @Sebastiaan, 

    This is very helpful, and It does make things much easier. thank you very much. 

    Is there a method to create a table from plain text editor? I aimed to create tables by using Zendesk python Api, so only plain text is supported in python. 

    Thx again ..

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  • Jennifer Rowe
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    Hey Sebastiaan,

    That app is so awesome! Thanks for letting us know about it.

    If you'd like to add a "tip" about it in our Tips and Tricks section, that's be great. We're also going to add a note about it in our documentation about using the rich content editor in comments.

     

     

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  • Jeff Callahan
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    I just installed the Tables app and it works great

    Does anyone know how to modify the number of Rows/Columns after the Table is initially created?

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  • Sebastiaan Wijchers
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    Hello Jeff,

    That's currently not possible. Once it is, I'll make sure to add it to the app.

    With kind regards,

    Sebastiaan

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  • David Stevenson
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    Just wanted to add my vote of thanks for this piece of work, even though it took me 30 minutes to realise I needed to be using the rich text editor!  Senior moment.

    David Stevenson

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  • Pascal Huybers
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    With the Tables Pro app you can also amend the rows and columns.

    However it's hard (impossible) to manage the width of columns which sometimes doesn't look very nice.

    Also, when the table is submitted by email, the table structure isn't present, the cell are just concatenated in plain text.

    So yes, it's easy to create a table, but no, it's often unreadable.

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  • Sebastiaan Wijchers
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    Hello Pascal,

    It's correct you cannot manage the width of columns, it will somewhat auto-adjust to the content of the columns. Zendesk will strip any properties that would set the width of a column, so that's currently not possible to pull off with the app.

    I just did a quick test and the table remains intact in Gmail:

    And Outlook (on Windows):

    What email client(s) are you experiencing problems with? Does any other (native) markup like lists or quotes remain intact?

    With kind regards,

    Sebastiaan
    Sparkly ⭐

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  • Tamara Tankosić
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    Is there a way to keep the original formatting of the tables? We occassionally send these to some clients in the email text and all our tables are nicely formatted (with coloured header row, bold in certain places etc) however when we copy paste to Zendesk it looks very plain?

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  • Sebastiaan Wijchers
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    Hello Tamara,

    Options are very limited, so colored text or backgrounds will be stripped. Only the basic table structure will remain.

    With kind regards,

    Sebastiaan
    Sparkly ⭐

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  • Pascal Huybers
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    That's true but it seems a bit strange, because colors in the comments outside the tables are kept nicely. 

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