Routing tip when groups are restricted

4 Comments

  • Kristen Mirenda
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    Hi @brian -- thanks so much for this tip! I hope you got your swag.

    I'm just popping into various relevant topics to say that we're starting a research project focused on ticket assignment workflows. Routing is obviously big part of that.

    So if anyone reading this is interested in participating during the April/May 2017 timeframe, I've got a sign-up link where you can provide contact details. 

    Thanks!

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  • Brian Minick
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    Appreciate it Kristen, however I did not get my SWAG :(

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  • Kristen Mirenda
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    D'oh! I'll see what I can do! 

    0
  • Heather Rommel
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    We have been thinking through restricting agents to groups but not being able to assign outside your groups is one of the set backs.  This tip is very helpful! I could see it would also be a bit tedious to administer (with updates/changes to groups) and train, but as a workaround it is viable. Thank you!

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