Schedule articles to publish in Guide

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28 Comments

  • Official comment
    Nicole - Community Manager
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    We are excited to announce that scheduled publishing is now available in Guide Enterprise!

    Read the full announcement here: Scheduled Publishing in Zendesk Guide

    And documentation on how to use it here: Scheduling articles for publishing

     

    Your feedback here had a direct impact on this feature. Thank you all for your feedback, and for helping to make Zendesk's products better. 

    If you have feedback on this functionality, please create a new post in the Guide Product Feedback topic. 

  • Julia Wester
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    agree! for release notes and other similar things, it would be so much nicer to be able to schedule than to make sure someone is on at a certain time to press a button. Is this in your roadmap?

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  • Stan Sims
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    Yep, I totally agree.  It would be great to have articles we've developed during a sprint to be set to publish automatically on release day.

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  • Greg Swinson
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    This would be awesome! Each release we have a number of draft articles that need to be published.  

    2
  • Jacob J Christensen
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    +1

    1
  • Michel Müller
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    In the guide, it would be desirable if you could schedule the posts with start date and end date. Also, a reminder would have to come to the author when his contribution has expired - so that he can delete this, mutate or renew.

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  • Andrea Coloma
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    Scheduling posts is crucial, looking at competitors atm that offer this.

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  • Mart Hough
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    +1

    I want to use this to alert customers of office closures on public holidays.

    At the start of the year I'd like to schedule the entire years closures so that the office closure alert article appears and disappear magically.

     

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  • Toda Yoshiko
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    We really need this function, because we support not only 1 time zone area.

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  • Debbie van Cleef
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    YES, we would love this also. We use guide articles as background information for our monthly newsletter. The point is to draw traffic and attention to our Zendesk. It would be superb if we could plan the publish moment for these articles.

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  • Nicole - Community Manager
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    Thanks for sharing your use-case, Debbie! 

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  • Comment actions Permalink

    Just wanted to add my voice as a +1 for this feature.  Our organization would find this feature really helpful.  For example we have many "surprise" events and we would love to schedule the publishing of a guide article with the launch of these events.

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  • Nicole - Community Manager
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    Hi all - 

    Great news - a scheduled publish functionality has been prioritized and is on the roadmap for development. We don't have an ETA to share yet, but stay tuned and we'll share updates as they become available. 

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  • Jacob J Christensen
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    Wonderful news Nicole!

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  • Michel Müller
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    great news - thank you

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  • Jessica Ison
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    Hi Nicole - is there any update on this feature? We'd really love to take advantage of this as we, like many others here, have a number of articles that are published alongside our frequent app releases. Thank you!

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  • Debbie van Cleef
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    Yes Nicole, i would like to be informed as well.

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  • Nicole - Community Manager
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    Hey Jessica and Debbie - 

    There are a bunch of updates to Guide that are currently in process, and my understanding is that this is one of them. We don't have a set release date at this time, but it's looking like we'll start seeing these improvements roll out in early 2019. 

    We'll continue to update this thread as we have news. Thanks for checking in!

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  • Matt Barbarello
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    Hi, Nicole, 

    Will this feature be in Guide Enterprise only? 

    Thanks.

    Matt

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  • Nicole - Community Manager
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    Hi Matt -

    We have not received specifics on what features will be included on which plans at this point in time.

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  • Liam Fitzgerald
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    Hi Zendesk Team- 

    Would be great to have an update on this feature...We need to schedule the release of a significant number of articles at a specific time, and doing so manually will be a nightmare.

    Cheers

    Liam

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  • David Bender
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    This would be a huge help for us. When we make a visual update to our app, we would like to be able to schedule old articles to unpublish and the updated articles to publish. I know we can't get a release date, but can we expect this functionality this quarter or next?

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  • Nicole - Community Manager
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    Hi all -

    It sounds like there may be an EAP for this soon, but I haven't been able to confirm the timeline on it. We'll be sure to update here if and when that becomes available.

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  • Sarah Boisvert
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    This feature was mentioned in a recent Zendesk product webinar. Any estimate for when it will be available?

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  • Azhar
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    Hi @Elizabeth and team

    Any updates when this is ready? At least for Asia/Southease Asia region.

    Thanks.

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  • Nicole - Community Manager
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    Hi Azhar -

    Elizabeth is the user who first made the feature request; she's not a Zendesk employee. You can tell who employees are by the little blue person icon on our avatar pictures.

    We do not share specific ETA's in our public forum, but I have heard from the PM that an Early Access Program for Guide Enterprise customers is being planned.

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  • Jeremy Robinson
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    @Nicole - Community Manager

    I am super stoked to hear that an EAP is being planned for this. Our organization would benefit from this greatly in many areas, whether it's Release Notes and being proactive/prepared, special events, feature deprecation notices, etc. Leveraging this with article templates would be a huge win, and somewhat low-hanging fruit that would have immediate, positive impact for Zendesk users, and a great ROI for Zendesk ;) 

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  • Nicole - Community Manager
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    Hi all - 

    Thank you for your feedback! Scheduled publishing is now available in an Early Access Program.

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