Feature request: Include vote feature for articles viewed within web widget
AnsweredHi,
I would like to see the up/down vote for Was this article helpful? available for articles viewed within the web widget.
We would like to include Help Center articles via the web widget on our commerce sites and try to limit the navigation away from these sites by hiding the View original article link (which is possible today - yay!).
But I would still like to get feedback on the helpfulness of the articles.
Is this something that is possible now that the anonymous users are able to vote?
Thanks!
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Hi Jacob:
We have not yet integrated the helpfulness indicator into the Web Widget but it's something we plan to do. I don't have an ETA for you but will update this thread when we have something ready to explore. -
Good to hear Erica, looking forward to it.
Thanks!
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Any updates here?
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+1
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Hey Pedro -
Did you use the voting arrows on the OP? "+1" comments aren't as helpful as up votes. Or are you "+1-ing" the request for an update?
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Hi Nicole! Actually, both. We're looking for coherence across all platforms, and making sure the widget form vs HC form are identical is crucial for a standardized UX, and in order to properly invest in customer adoption of these channels.
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Got it. Thanks for the clarification!
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