The current Help Center search results user interface presents search results in two columns when both Knowledge base and Community are enabled. Users can then use pagination controls to view more results.
Rather than having users try to navigate two results sets at once, we'd like to present the most relevant content from your entire Help Center to your users. We also want to improve the ability for users to navigate a result set by being able to filter based on result type, topic and section. Our goal is to improve the ability of users to quickly and easily find the most relevant content from a Help Center while giving them context into where they're searching.
That's great, how does it work?
Here is a screen cast of the updated search results page as seen in the Copenhagen theme. You can see the initial search, navigation into Community topics, Knowledge base categories and finally viewing an article.
Here's another close up shot of the new sidebar
This looks great, how do I get it?
Go ahead and sign up for the beta. If you are currently on a standard version of the Copenhagen theme, we can just enable it for your account. If you are on a custom theme, we will be delivering instructions on how to update your theme templates. We ask that you have technical resources available to implement these changes.
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