We currently have a Slack endpoint set up for notifying the team when a ticket is open and unassigned to an Agent after 3 hours.
Is there a way to set up a trigger to send a notification to the Slack channel when all tickets have been assigned? Meaning the Group assignment is "Tech Team" (for example) and everything in the group has been assigned to individual agents.
Thanks in advance for the assistance and let me know if my case is clear enough.
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