After having a conversation with a customer service representative, it has come to my knowledge that there is no possibility for an admin user to see other users' personal macros, not even through the API. As they have told me, the only technical solution is to ask each of the agents for their credentials and access either ZD or the API with them.
To give a little bit of context, I am currently performing a review of all macros to be able to standardise and control the creation and usage of macros, which under my opinion is a common use case to be able to control quality. However, with the limitation I have just exposed it is just a waste of time to review non personal macros, since every user will be able to just clone a shared macro into a personal one and it will escape the scope of our review/control.
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