Font color in WYSIWYG editor


  • Heather Rommel
    Community Moderator

    This would be very cool!

  • Christopher J. Crocker

    My agents have been begging for this since we started using Zendesk,

  • Heidi Washington

    Agreed!  We would love this feature as well.

  • MiiiA Pty Ltd

    Often I copy/paste text from an email or elsewhere, that has different color text etc, but pasting it in removes all the formatting and renders it useless.

    Very big YES PLEASE from us.

  • Elvis Vusić

    Can someone from Zendesk team please provide an update on this topic?

    This is a very useful and somewhat standard feature which we would expect to see in a WYSIWYG editor by now, but no feedback has been given so far. Can this be achieved and if yes, when can we expect it?

    Looking forward to your reply.

  • Sean Tudor

    Having color options would help my team a lot with macros. We have quite a few instances where an agent must modify the macro with ticket specific information that isn't covered by a placeholder, and right now we have no way of highlighting that text as something that should be changed. The best option I've found is to put this specific text in a code span, and then have the agent replace that with the correct information. This is less than optimal though.

  • Markus Tay

    Bumping this thread up. I really hope Zendesk can build this. I do not understand why we are not getting basic functions like this. Did anyone manage to find an App with this functionality? Thank you.

  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Markus - 

    It's all about prioritization, and sometimes things that seem like basic functions also don't have a high business impact. While a very nice-to-have, this kind of thing isn't business critical, and therefore tends to fall lower on the development priority list than things that are. 

    That being said, I know a lot of work is planned for the Support platform in 2019, and will make sure product managers are aware of this request. 

  • James Villanueva

    No updates? can't we even customise the palette?


  • Jason Lang


    I have been hoping to see this feature added as well, I often send an email so I can get this feature in the ticket which seems to retain in the ticket but cannot be generated in the ticket.

    2020 is here, how about some color?

  • Jason Lang

    Ah, looking at this deeper I just noticed something else that is odd about rich text in a ticket.  Any emails that are sent with enumerated points all get set as item number 1.  So instead of seeing item 1, 2, 3, and 4, they all show up as 1.  

  • Steve Logan

    So it seems this didn't get included in the Summer 2019 improvements to support.  Maybe ZD needs to hire some additional developers since this feature has been asked for in threads going back 2-3 years.  The only person ever to reply is Nicole and then she goes radio silent asking "why do you need this".


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