6 Comments

  • Carsten Falborg
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    Hi Lisbet

    You can use a small program called kBackup to extract all the text and pictures to a local folder. Each article is a separate HTML file...

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  • Jessie Schutz
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    Hey Lisbet!

    Depending on the purpose of your export, this might be helpful as well: Backup your Help Center articles at the click of a button!

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  • Dan Greaves
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    Is it possible to export a list of Help Center articles along with the author, status, publish date, update date etc? This would allow us to better to manage the content of our knowledge base.

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  • Nicole - Community Manager
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    Hey Dan - 

    Yes, this is something that you can do via the API; you can find documentation on the endpoints here. Check that out and let us know what additional questions come up. 

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  • Agentstudionyc
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    Hi,

    I tried to extract the Help Center articles through Back Up, but getting the following even though I do have admin rights and entering the correct id and password. 
    Do you have any suggestions?

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  • Jessie Schutz
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    Hey there!

    I'm not familiar with Back Up...is it asking for your Zendesk username and password? Do you normally sign in to your Zendesk with SSO, or do you sign in directly with your email and password?

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