Customize placeholder text in Web Widget

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9 Comments

  • Official comment
    Erica Wass
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    As an update, we have created a new text customization in the Customizations beta to allow custom placeholder text. I look forward to hearing how it works for you, if you are still interested in customizing this text.

  • Erica Wass
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    Thanks for the feedback. It's something we're exploring. Do you have preferred text you'd rather be using? 

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  • Zs
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    We were going to use the text "Search our help docs..." to differentiate from a live chat box, but customizing via window.zESettings would be best. Thanks!

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  • Erica Wass
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    Thanks for the feedback. One thing that might help as well is configuring Contextual Help so that the Widget opens with the search box, article suggestions and contact button (to contact form or chat.) We've found that potentially more useful than the label change on the solo search box. 

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  • Zs
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    Thanks Erica. I'll run this by my PMs :)

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  • Mak
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    For our application, I want to add the web widget and have the logged in user's email pre-populated on the email field or better yet just remove the email field and have it set but hidden from user. When I say logged in, I mean to our application not zendesk. 

     

    I thought maybe I could use this jwt token

    https://support.zendesk.com/hc/en-us/articles/222874768#whitelist  solution but the user still gets asked for their email and name. For our application, it would be a better user experience to not ask them what we already know since they are logged in. Hope that makes sense.

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  • Martin Sachs
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    Is this only available in the Beta or is this globally released yet?  I can't seem to find the documentation...

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  • Karsten M. Jensen
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    We're also in the need of customizing the different labels in Zendesk Web Widget. Can you give an update for this?

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  • Daniel Aron
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    @Martin Custom placeholder text is in general release via the API zESettings - https://developer.zendesk.com/embeddables/docs/widget/zesettings#searchplaceholder

    @Karsten You can customize various labels in the Web Widget using the API. For example launcher label https://developer.zendesk.com/embeddables/docs/widget/zesettings#label and contact form and chat labels https://developer.zendesk.com/embeddables/docs/widget/zesettings#contactformlabel

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