additional data (invisible for users) in custom ticket fields

4 Comments

  • Zac
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    What if you synced your users with Zendesk, added custom dropdown fields on the user profile, then sorted the views by the tags those dropdowns add?

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  • David PG
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    Well, I'm in the same situation.

    I need to inject our custom fields straight into ZenDesk, so I can communicate both systems.

    Any proper idea?

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  • Aditya Sanghi
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    Adding a custom tag like "peanut_allergies" using triggers isn't very helpful (as shown in the HC article).

    It would be nice if we have a way to add a tag from JS itself. 

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  • Stephan
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    Same problem here. We'd like to transfer hidden data (page and customer related information for further routing and processing) with the widget, to get added as custom fields in the ticket. Data would be filled in the background and shall not be visible or editable by customer. Unfortunately the forms accept only fields that are visible and editable.

    0

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