We are currently testing Zendesk Talk. So far, we only have "email" customer accounts in Zendesk. According to support, the only option to assign the phone number of customers we already have in the system is to use "change", enter the email address of the customer and add the phone number manually afterwards.
It would be very helpful to have a more convenient way to assign the phone number of a call to a known account right from within that phone call ticket.
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