Feature Request: Customize "No results" Placeholder Text


  • Brady Gillerlain
    Comment actions Permalink

    This has become a huge issue for our Web Widget roll-out. Customers are extremely confused as to what the Web Widget will do for them, which is leading to a 60% no result rate on their searches. They also keep trying to do the same exact search (which the web widget will not return results for) over 30 times in some cases. 

    We need to be able to modify this text to re-direct them to the proper search functionality on our site. 

  • Alexis
    Comment actions Permalink

    I hope that Zendesk allows us to be able to edit this in the future. Many customers are trying to search for products within our web widget instead of the actual search, so I need to have no results display a link to a product search landing page.


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