Productivity report over midnight
Our teams work in multiple time zones. One in IST and the other in PST. I have an hourly ticket solved report for all, however I would like a report that shows the IST team shift, hours 21, 22, 23, 24, 1, 2, 3, 4, 5.
I can get those hours in a report, but not the total each shift due to insights date reference.
Any hints or assistance would be appreciated.
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Hi Gabriel! It looks like you also submitted a ticket for this question. I'll work with you there, so we can discuss the report and workflow in more detail.
This type of reporting can be very difficult. If anyone else in the community has some tips or tricks, we'd love to hear them!
Happy reporting!
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