Forcing "tickets" to automatically become "incidents" as ticket type

2 Comments

  • Graeme Carmichael
    Comment actions Permalink

    Johan

    You can use a trigger to change the ticket type to a default value. So you can have:

    Meet all the conditions:

    • Ticket is: Created

    Perform action:

    • Ticket Type: Incident

    The Agent would then pick the associated problem when processing in the Agent interface.

    1
  • Johan Orstadius
    Comment actions Permalink

    Ah, perfect!

    Thank you for that :)

    0

Please sign in to leave a comment.

Powered by Zendesk