Feature - Control multiple widgets within Admin

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Erika Warren

• April 12, 2017 22:52

 

 

We have two instances of the widget running.  The first is a Support widget on our Help Center, and that one is controlled in the Zendesk admin console.  We've enabled contextual help and a contact form within it.  It's great and totally works.  

 

  

 

For the second instance, we added a separate version of the widget to another page and we're using it as a Feedback widget.  We've been able to customize this widget a bit, but it's all in code.  It would be awesome to have the same level of control and customization within the zendesk admin tool for all instances of the the widget.

 

 

 

 

• Official comment

  Erica Wass

  • April 18, 2017 02:05

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  Hi Erika:
  I'm really glad to hear that using Ticket Forms in your Web Widget solved this use case.
  
  
  

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