• Ray Roth
    Zendesk Customer Advocate

    Hey Curtis,

    I have opened a ticket for you so we can take a look at this together. Feel free to reach out to me on there!

  • webapps

    Hi, I am having the same issue. Was there a solution to this?

  • Nicole Saunders
    Zendesk Community Team

    Hey webapps - 

    If someone manually suspended the user or marked one of the tickets or a help center post created by them as spam, it could result in the behavior you're seeing. 

    To check, look up the user profile associated with the number and un-suspend the user by clicking on the down arrow next to + New Ticket on the top right of the page.

    Let us know if that solves the problem for you. 


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