Facebook private messages

2 Comments

  • Dipesh Dave

    Hey Marat,

    When a customer emails in, Zendesk should be defaulting by replying from the default support address you have listed instead of replying via Facebook Page Message.

    - The Facebook Page Message option should only be displaying when a ticket is submitted via the Facebook Channel.

    - If possible could you submit this same request at Support@zendesk.com so that we can review some ticket examples and maybe check if your account is configured incorrectly?

    We look forward to hearing from you soon,
    Thanks.

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  • Mike Cartwright

    That's a bit odd. It SHOULD default to the default support address, as Dipesh mentioned. I hope this gets resolved quickly. The incorrect option might just have been selected by mistake.

    0

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