• Cedric Jacob

  • May 05, 2017 15:07

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  Hey Nicholas,

  I can give you hand if you like.

  Can you send me the link to your Help Center?

  Cheers,

  Cedric

• Nicholas Mauro

  • May 05, 2017 15:09

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  Oh awesome! My help desk URL is https://shopnicholasmauro.zendesk.com

• Cedric Jacob

  • May 05, 2017 15:13

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  Cool, give me a few minutes. I will write a little tutorial for you. Or do you have a Sandbox I can work in?

• Nicholas Mauro

  • May 05, 2017 15:15

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  I dont have a Sandbox 

• Cedric Jacob

  • May 05, 2017 15:48
  • Edited

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  Please replace the JS code with the following:

  $(document).ready(function() {

  var moderators = ["Username 1", "Username 2", "Adam Pepper", "Another Person"];
  var supportManagers = ["Nicholas Mauro", "Christian Colding", "Jesper Petersson"];

  $('.comment-author').each(function(index) {
  
  if ($.inArray($(this).find(':nth-child(2)').find(':nth-child(1)').attr("title"), supportManagers) > -1) {
  $(this).addClass('support-manager');
  }
  else if ($.inArray($(this).find(':nth-child(2)').find(':nth-child(1)').attr("title"), moderators) > -1) {
  $(this).addClass('moderator');
  }

  });

  if ($.inArray($('.post-author').find(':nth-child(2)').find(':nth-child(1)').attr("title"), moderators) > -1) {

  $('.post-author').addClass('moderator');

  } else if ($.inArray($('.post-author').find(':nth-child(2)').find(':nth-child(1)').attr("title"), supportManagers) > -1) {

  $('.post-author').addClass('support-manager');
  }

  });

  Let me know when you replaced it and published your HC again. I will then review it there  and make adjustments. If it works, I will comment the code for you. 

• Cedric Jacob

  • May 05, 2017 19:40

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  Hey Nicholas,

  I reviewed this question again and I think there is a better solution,

  I just wrote a blog-post about it here:

  http://www.cedricfjacob.com/viewpost.php?post=zendesk-help-center-how-to-add-badges-to-your-agents 

  Cheers,

  Cedric

• Nicholas Mauro

  • May 05, 2017 20:26

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  Thank you so much for all of your help! I'll try this tonight and let you know! 😃

• Cedric Jacob

  • May 06, 2017 13:57

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  Cool, please let me know if I can help with the code or if it worked for you. I would love to try my new solution with another Help Center.

  Cheers,

  C

• Brian Scavullo

  • February 01, 2018 11:35

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  Unfortunately, this isn't working for me.
  Any chance someone can help me out with this?
  Thanks!

  Brian

• Brian Scavullo

  • February 02, 2018 08:22

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  I was able to get it to work in the end, but we had to use a different code.

  The one you guys provided, unfortunately, didn't work for me.

  It'd be great to see if there's an easier way.

  -Brian

• Jessie Schutz

  • February 02, 2018 22:16

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  Hey Brian!

  I'm so glad you got it figured out! Feel free to share the code you used in our Tips & Tricks section; you'll even get swag as a thank you!

• Brian Scavullo

  • February 06, 2018 10:16
  • Edited

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  Hey Jessie!
  Thanks for getting back to me. I've added it here: 
  https://support.zendesk.com/hc/en-us/community/posts/360000552248-Adding-agent-badge-in-Communities
  Brian

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