Having to relogin every few hours?

4 Comments

  • Atul Verma

    Is this happening with other browser as well?

     

    Regards

    Ataul Verma

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  • Jessie Schutz
    Zendesk team member

    Hi Manuel!

    I'm sorry for the delayed response on this. I'm checking to see if I can find some information on what the expected behavior is here.

    In the mean time, can you please give me some information about what browser (including version) you're using, if you've tried any other browsers, and how often this is actually happening.

    Thanks!

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  • Manuel Grabowski

    Hi there,

     

    sorry for my late reply as well. It happens in every browser. We're using Google Chrome, but I've also tried Safari, Firefox and Vivaldi just to be sure. How often it is happening is hard to track down. I'd say every few hours, but it definitely also happened twice within one hour once. I've also once completely cleared my cookies and relogged in after that, to make sure there was nothing weird going on with my session.

     

    All the best,

    Manuel

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  • Jessie Schutz
    Zendesk team member

    Hey Manuel!

    Are you actively logged into multiple Google accounts in the same Chrome window? I seem to recall running into a similar issue when I was logged into my work Google and personal Google accounts in the same window (running multiple tabs).

    If you are logged in to multiple Google accounts, I'd suggest logging out of all but you work account to see if that makes a difference.

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