Attachment reminder rethink

5 Comments

  • Dan Cooper
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    Nice tip! It reminded me of something we do with large images in our articles by taking the attachment URL and linking it to a new window.

    https://support.zendesk.com/hc/en-us/community/posts/115006413147-Displaying-Large-Images-in-Articles-at-Full-Resolution

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  • Glenn Thomasaberson
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    Nice tip indeed!

    One small limitation to this though is with picture attachments.
    Sometimes you may not want a picture displayed in the body of the email when too large or too numerous.

    jpg/png/tif/gif don't immediately give you a right clickable link upon upload and you're forced to send a dummy internal note to get access to the link. You can then create your real note into which you can hotlink the picture url from the previous note.


     

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  • Nicole - Community Manager
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    Thanks for your comment and insight, Glenn! Also I see that this is your first post - welcome to the community!

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  • Andrew J
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    Hello Glenn,

    You need to attach the jpg, gif etc... not embed it.  When you drag/drop the image you should see an option to inline it, or attach it.  The options should be available if you attach.

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  • Joshua
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    I'm really not a fan of this solution, especially since we can actually have attachments to tickets. 

    I really need a reminder because so much of my process is handled with macros, and the one thing that doesn't happen in ZD is actually adding the attachment. 

    I also distinctly recall ZD having a reminder where if I say 'attached' or something along those lines, but nothing is attached, I get a reminder. I would very much like to see this return. 

    See: https://support.zendesk.com/hc/en-us/community/posts/205671868-No-attachement-warning-message
    Why was the functionality removed?

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