Attachment reminder rethink


  • Dan Cooper
    Community Moderator

    Nice tip! It reminded me of something we do with large images in our articles by taking the attachment URL and linking it to a new window.

  • Glenn Thomasaberson

    Nice tip indeed!

    One small limitation to this though is with picture attachments.
    Sometimes you may not want a picture displayed in the body of the email when too large or too numerous.

    jpg/png/tif/gif don't immediately give you a right clickable link upon upload and you're forced to send a dummy internal note to get access to the link. You can then create your real note into which you can hotlink the picture url from the previous note.


  • Nicole Saunders
    Zendesk Community Team

    Thanks for your comment and insight, Glenn! Also I see that this is your first post - welcome to the community!

  • Andrew J
    Community Moderator

    Hello Glenn,

    You need to attach the jpg, gif etc... not embed it.  When you drag/drop the image you should see an option to inline it, or attach it.  The options should be available if you attach.

  • Joshua

    I'm really not a fan of this solution, especially since we can actually have attachments to tickets. 

    I really need a reminder because so much of my process is handled with macros, and the one thing that doesn't happen in ZD is actually adding the attachment. 

    I also distinctly recall ZD having a reminder where if I say 'attached' or something along those lines, but nothing is attached, I get a reminder. I would very much like to see this return. 

    Why was the functionality removed?


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