I was wondering if anyone could please help me with this.
I am currently trying to build a report to evaluate a correlation between macro and custom answer usage in two ticket categories: VIP customers and Regular requests.
There are tags used to dicern the vip and non vip customers as well as for macro and custom, however for some reason I am running into an issue, that the when used in the same report, the custom vs macro metrics for VIP provide the same number i.e. a 50/50 split, which is definitely not the case.
The same occurs for the regular ones.
Any ideas or perhaps best pratcice for building a similar metric will be much appreciated!
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