Email Notifications are spamming my email

Answered

4 Comments

  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    Hi Mansour,

    Assuming you have the triggers your Zendesk Support was born with, you should only need to deactivate the Notify all agents of received request, but maybe also Notify group of assignment.

    Settings > Triggers

    At the right end of the trigger row you should see a three dot menu that holds the option to deactivate the trigger.

    Hope that helps.

    1
  • Jessica Hopcraft

    Mansour,

    I would deactivate the trigger as mentioned by Jacob, and then create a trigger to notify agents when they are assigned a ticket, see below:

     

    The trick here is to add a tag as an action, so the agent doesn't get an e-mail every time the ticket is updated. The trigger won't fire as long as the tag is present, so will only run once.

    Give it a test and see if it works for you :)

     

    -Jess

     

     

    1
  • Mansour

    Jacob and Jess, you guys are amazing. Thank a lot for your help. Problem is solved.

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    This post closed for comment by the Zendesk Community Team. If you have a related or new question, please create a new post

     
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