Tickets being created when support email is a CC - Can this be "turned off" or filtered?

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  • Dennis Lynn
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    The bad news is that there isn't any sort of trigger condition you could use that identifies emails sent where the support address was in the CC line rather than the TO line. That said, you could modify the email forwarding rule in your email client to stop forwarding from taking place on messages where the support address was in the CC line, which might do the trick. As you had said, Outlook may have a filter to do this for you, but I'm not sure about other email clients. 

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  • Nicole - Community Manager
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    This conversation has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post

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