Is there a way to make ZenDesk not make a ticket if the support email address was a CC on the email and not in the "To" field? One of our support addresses starts with "compliance@". We constantly get people adding this address as a CC because it sort of seems like that the compliance department should know about the issue. We don't want tickets made out of these.
I know Outlook has a "where my name is in the CC" box filter. I'm hoping ZD does, as well.
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