Need Google Drive Integration

11 Comments

  • Dan Ross
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    We'd love this as well! A means to collect files that exceed the 20MB is a must!

    2
  • Rebecca Meli
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    Yes agree with this suggestion as well.  We use google drive in our organisation (online) and have to continue download and upload

    1
  • Christopher Fogarty
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    +1 - This would be a very welcome feature!

    1
  • Andrea Pollice
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    Hi, we are using Google Drive as well to manage our documents. Integrating Zendesk with Drive would be fantastic. 

    Any news from Zendesk on this new feature ?

    Tanx

    Andrea

    0
  • Fabien Kaczmarek
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    Hi,

    we use Google Drive to interact with our workers more fluently.

    It is necessary to integrate google drive in your solution.

    Fabien K.

    0
  • Nicole - Community Manager
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    Hi all - 

    Please continue to up vote and share your detailed use cases. We haven't received a significant number of requests for this functionality at this point, so let us know if it's something you're looking for. 

    1
  • Jamie McLaren
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    +1 - the integration of Google Drive would massively improve things for us.

    0
  • Zac
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    We would benefit from being able to upload files directly to our Drive from an app within the Zendesk interface, and insert a shareable link into the ticket flow.

    Right now, if we want to share large files with customers, we have to navigate away from the Zendesk interface, upload the file to Drive, enable link sharing, and then copy and paste the link back into the ticket comments.

    The ideal integration would allow the following:

    1. Upload the file to Drive
    2. Automatically enable link sharing in the document (the default restrictions for link sharing - i.e. “within my org” or “with anyone” should be defaults that can be controlled within app settings - and modified by the agent based on the specific use case within the ticket interface at the time of upload).
    3. Automatically insert the link into the ticket comments
    4. Provide a method for editing the text between the href tags so you could embed the link in a regular string

    This would make a great editor bar app!

    3
  • Nick Wurm
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    +1 for the integration of Google Drive!

    0
  • Omar NABIL
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    Up!

    0
  • Jordan Kerr
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    This would be great to have. Something similar to the Box integration but for Google Drive.

    We're using Google Drive exclusively now since GDPR has come into effect.

    1

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