Close chat Widget with back button in mobile?

4 Comments

  • Eric M.
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    I am having a similar problem -- many tickets from people saying "How do I close this?'

    I investigated with my customers and it turns out they open the web widget on mobile, then don't realize the "_" symbol in the upper right corner is the close button. (Why Zendesk didn't go with the standard "X", I have no idea...)

    Hoping we can get this fixed or at least there's an option for me to change the icon. @Zendesk, can you help?

    1
  • Brett - Community Manager
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    Hey Eric,

    Sorry for the delayed response! I'm going to reach out internally to see if there's a way to change this icon. or if there's an alternative solution.

    I'll follow-up once I have additional information.

    Cheers!

    1
  • Eric M.
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    Thanks very much, Brett. If you don't mind, could you attach this thread as well? I went into a lot more details about what's going on and why I think it needs to be changed. Thanks!

    0
  • Brett - Community Manager
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    Sure thing Eric!

    0

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