Change text colour in Ticket editor

69 Comments

  • Nicole S.
    Zendesk Community Team

    Hi all - 

    Could you please provide some detailed examples of why you need colors and highlighting? What business problem does this solve for you? How impactful would it be? How frequently would you use it? 

    Thanks!

    0
  • 梅澤 希

    個別で色を変えられなくとも良いので、条件(重要度、種別など)に基づいた色の変更機能は望みます。

    0
  • Brett Bowser
    Zendesk Community Team

    Hey everyone!

    Thanks for taking the time to share this with us and apologies for the radio silence here. We haven't had any updates to provide around this particular feature request but I will reach out internally to see if we can find out more. 

    Thanks again!

    0
  • Josh Thiessen

    Hey @Nicole S. - Community Manager (who can't be tagged),

     

    I appreciate that you have asked the product manager for this area to offer an official update. Do you have any idea when we might expect to earn more? I think it's clear that there are many customers who are passionate about having this basic feature included in Zendesk.

     

    I get that the goal of the product feedback forums is to give users the ability to advocate for themselves directly to the product teams, but that's a real challenge when it appears that this request falls on deaf ears, even when the community is asking for more.


    I understand that you're telling us that the Community Managers' role here is only to moderate the conversation and help provide updates that we get from Product Managers when they are made available to you, but at the end of the day, you're in a position to do more if you wanted. 

     

    So far this thread has suffered nothing but dismissiveness and silence from Zendesk. Clearly advocating for ourselves is not doing much good if no one cares to listen. 

    0
  • Martin

    +1 

    The workaround for agents to reply to the Zendesk update using email (since even the most basic email editor allows coloured text) should not be necessary. 

    0
  • Nicole S.
    Zendesk Community Team

    Hi Josh and Steve - 

    Apologies for the confusion. We have asked the product manager for this area to offer an official update. 

    In the meantime, the goal of the product feedback forums is to give users the ability to advocate for themselves directly to the product teams. Your posts, comments, and votes here influence the roadmap for product. In addition, our Voice of the Customer team also takes community conversations into their overall advocacy from customers to product around the development roadmap. 

    The Community Managers' role here is to moderate the conversation and help provide updates that we get from Product Managers when they are made available to us. 

    -1
  • Nicole S.
    Zendesk Community Team

    Hi Tommy - 

    I haven't updated the thread as we have not received any updates from the product team regarding this request. I'll ping them again to make sure it's still on their radar. 

    -2
  • Nicole S.
    Zendesk Community Team

    @Stephanie - Certainly not far-fetched. But product managers have asked us to ask follow up questions and try to get details about use cases, as that information is helpful for them in understanding any unique implementations, how business critical the issue is, the scope and impact of it, whether it's a necessity or a "nice-to-have", etc.

    Comments that are just "+1" or "I want this too" don't really help product managers, which is why we regularly encourage users to provide more information.

    Thanks so much for the detail you've outlined here. Really appreciate your taking the time to share!

    @John -Thanks for sharing your use case as well. I wish something seemingly easy meant we could just throw it in a sprint and be done with it, but resources are allocated months in advance, and it's not always easy to change the scope of what's already planned. That being said, we'll be sure to push the comments in this thread over to the appropriate teams!

    -4
  • Brandon Tidd
    Community Moderator

    One of our support agents came up with a pretty nifty work-around on this:

    Compose the update as you normally would (colors as you'd like) in MS Word.
    Take a cropped screenshot of the area of text after you finish writing.

    Paste the screenshot as an inline image.

    -7

Please sign in to leave a comment.

Powered by Zendesk