One of my agents doesn't show solved tickets


  • Paul W

    figured it out...the agent was removed from default group, so tickets were moving from solved to closed were looking for agent in that group and not finding one.  They moved to unassigned, then defaulted to an agent within the group 

  • Jessie Schutz
    Zendesk team member

    Hey Paul! I'm glad you got it figured out. Thanks for coming back to share what you found!


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