Allow triggers to be fired when a custom ticket field is at least a drop down or checkbox type.
The way I would intend to use would be "when <customFieldName/> 'changes to'/'changes from' <customFieldValue/>" do "The Thing". I am looking to send notifications to different support (Zendesk) groups that there is something that they need to work on based on that filed value. Not all of our support groups serve as front line, and this field would act as the notification for escalating that ticket to the next (or different) group.
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