I am integrating the web widget in my app that is only accessible to logged-in users.
I have set up JWT based authentication for:
1) SSO to Zendesk Help Center (via our server endpoint)
2) Authentication of the web widget to show restricted Help Center content
I am also using the zE.Identify call to pre-populate the Name and Email of my user in the Contact Us form, and that is populating properly.
The *issue* is that sometimes when these tickets come through, they are flagged with the message "[User] was not signed in when this comment was submitted."
This shows up in what the user sees in the thread, and it makes it look like something went wrong. Any way to turn this off?
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