Turn off Author display on articles

14 Comments

  • John Featherby

    Agreed. Would like to be able to turn it off visibility on authorship for publishing so we have an anonymously published guide, but the option still to show the agent name for community commentary etc.

    3
  • Heather R

    +1

    The only workaround we've discovered is having a generic Agent and using that for the author. That only is available when we have an "extra" license. Ha!

    1
  • Hayley Dyer

    +1 Please add this feature. We do not want to share the identity of authors with our users at this time. It could easily be a toggle switch on the settings page. 

    2
  • Alexander Chilingaryan

    Please implement it ASAP.
    We have to fuss with fake accounts. It is frustrating

    2
  • Russell Crump

    Please add this feature ASAP, I would of thought there would be very high demand for this & I doubt its difficult to add it, just add a switch in Admin OR if you want it more granular then per article... however I suspect for most customers just a global switch will be sufficient. 

     

    2
  • James Pullman

    This seems like an obvious need to me. Please add this feature.

    2
  • Tim Janko

    It's been over a year and this still hasn't been properly addressed?  This seems like a pretty basic feature that shouldn't be too difficult to implement. At bare minimum, we should be able to set the Author to the Agent's Group name.

    2
  • David Schutz

    I like Tim's idea of being able to set Author to the group name. We use our Guide like a FAQ and not a discussion page. It would be nice to not have users hassling the specific author of a particular article.

    1
  • Mark Wiles

    Yes, would be great to be able to choose Author name that shows on articles . . . for me, something generic would be great like the brand name ("Acme Company"), or a team name ("Acme Company Engineering Team").  Would be nice to be able to set it at the article level and at higher levels (category, section) so you could with one edit change the author on many articles.  Thanks!

    0
  • Gorka Cardona-Lauridsen

    We have rolled out a new update for the Copenhagen theme that will fix some of the issues brought up in this post.

    You are now able to easily hide/show many elements and search settings without customising your theme. However it is a theming feature, which means that the settings don't have affect on the API and mobile SDK.

    Check out Hiding and showing elements in your Copenhagen standard theme for more details.

    1
  • David Schutz

    Thank you to the Zendesk development team!

    1
  • Tim Janko

    This is a great step in the right direction!  Are there any plans to provide this functionality in other themes as well down the road?  Our company is using the Role which works perfectly for us.

    0
  • Gorka Cardona-Lauridsen

    @Tim Janko We are only supporting the Copenhagen theme, but any theme developer will be able to implement similar settings in any theme.

    Copenhagen is open source on Github so you can see exactly how it is done if you want to implement it in other themes.

    If you have bought a theme from a theme developer you should contact them to hear if they are planning an update of the theme to add settings like this.

    They may not be aware that we have added a new checkbox type property that we are using for the settings panel in Copenhagen. Here is the documentation if needed.

    0
  • Claire Fryatt

    Hi,

     

    If you want to remove this, then you need to edit the html code. You can find this in the Section Results.hbs page. scroll down and you will see class=meta-data if you remove this entire section starting from the <li to the </li> it will remove the author information. 

     

    Hope this helps

    1

Please sign in to leave a comment.

Powered by Zendesk