We have an ecommerce system that sends order confirmations to our support inbox. Unfortunately they are all being marked as suspended and coming from a system user.
We cannot whitelist because the ecommerce platform sends us the order confirmation as the customers real email address.
At this point we are getting a 30-to-1 false positive because of this.
I would like the option to disable automated suspending of tickets and let us manually delete the small amount of spam we get.
Alternatively give us a whitelist option for the email subject.
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