We would love to use the newly introduced callback function in Zendesk Talk, where customers can press 2 to receive a callback.
We can alter the greeting introducing callback and the greeting that confirms the customer's choice, so the launguage matches our customers. BUT, the message played to the customer AFTER the butten 2 has been pressed, we cannot alter. Therefore the part mentioned below, will always be in English, which of course does not make sense for us, since English is not our main language.
After pressing 2 the follwing message is presented to the customer:
- Press 1 to request a callback on the number they've called in from
- Press 2 to request a callback to a different number. The alternative number must be in E.164 format, i.e. [+ or 00][country code][subscriber number including area code]. If it's not in the correct format, the customer will be prompted to enter again.
- Press 3 to return to the queue on hold"
Please make it possible to record this message in other languages than english, so we as well can use the callback function.
Majken Jouret, Customer Experience Manager, Denmark
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