Callback function Zendesk Talk - support other languages than English



  • Official comment
    Caroline Kello
    Zendesk Product Manager


    Happy to announce that Callback from Queue now supports over 20 different languages (Danish being one of them). Check out the announcement here

    Thanks, Caroline

  • Caroline Kello
    Zendesk Product Manager

    Hey Majken,

    You're correct that these automatic messages are only available in English at this time. We do want to provide internationalisation at some point, but I can't provide a timeline as to when that will happen. It's also requires some thought before we can move ahead; what if you offer the option to route to different languages in your IVR, should we offer the callback messages in your main language (say Spanish) if your IVR has the option for "press 1 for Spanish, 2 for French"? 

    I understand that this is a pain point for your customers, and it's something that we are aware of. 

    Thanks for reaching out. 


  • Joan Balle Kristensen


    We just started using Zendesk Talk and the call back function was one of the reasons we purchased Zendesk. We too are a Danish Company - not knowing that the message would be in English with no possibility to alter it. Therefore we have decided not to turn on the call back function. As a Danish Company with only Danish customers we cannot have a message like this in English. Is it bad enough that waiting time is in English.

    We hope Zendesk will change this within near future.



  • Caroline Kello
    Zendesk Product Manager

    Hi Joan,

    Thanks for adding your feedback, we know that the feature is unusable for customers like yourself at the moment. As I mentioned we're wanting to add in internationalisation but at the moment I've no timeline to share. 

    Thanks again for getting in touch, I appreciate it. Caroline


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