Customize search results columns

47 Comments

  • Stewart
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    I'm also interested in an update.

    5
  • Michelle Scott
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    Likewise, please let us know when/if this added feature will be implemented. 

    5
  • Heather R
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    I would add that for our use case, different Agents and Managers would like different Search results so being able to customize it Agent by Agent would be best with a default setting for the Account or at a Group level! We would love to have the option to serve up our custom Organization or User fields in a search and be able to sort by column by clicking on it. Also ability to surface some of the hidden fields like last sign in date and suspended status would be preferable! This is because different departments pull up searches for different reasons. AR might want one customer field to show while Support would want contact info to show while Managers would want Csat fields to show, the list goes on!

    5
  • Peng Li
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    Definitely very needed, as we have customized Organization fields that should be displayed in the search results. 

    4
  • Crystal Hoover
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    We would also find this very useful. The Organization field is pretty important for us to see when searching. Being able to filter by organization isn't enough.

    6
  • Jim Stratton
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    I'll add a vote for this also.

    4
  • Stephanie Heacox
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    Add my voice to this request - again, pretty simple to code, since you already have this functionality on other pages.  Please make a priority, along with downloading search results.

    6
  • Dan Reyes-Cairo
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    Also looking for this feature. We would love to be able to filter by organization.

    5
  • Michael Southwell
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    Agreed. Please allow customising of the columns visible in searches similar to how to you choose what to show in views or just have an option on the search page for what to show as there are a number of fields missing, such as Org, Assignee etc and the ability to add or remove columns as required.

    6
  • Rhi Hunter
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    Agreed, in our case in the Organization search we would like a minimum of the Details field to be added, but as we deal with many different products in many regions the option to fully customise which of our custom fields we wish to include/sort by in all the Search pages would be extremely helpful.

    6
  • Kilian Eitzenberger
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    We are also looking for this feature. For our sales department it is important to see specific information on the first glance. We use custom ticket fields for Offer/ Order Numbers and other product information. Being able to customize the search columns similar to the possibilities within views would be very helpful and increase usability.

    6
  • Will D'Amato
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    Don't forget to upvote others posts here to get some traction. Otherwise it's just a group of disassociated complaints Zendesk will never do anything about.

     

    6
  • Will D'Amato
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    None of this is going to matter in another couple of months when our ZoHo adoption is complete

    3
  • Kristy Alajoki
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    We are also looking for this functionality.

    1
  • Stacey Horowitz
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    It is very frustrating to have to open up many line items to find the one you want just b/c you cannot have the extra columns in the search that you like.  We have built many custom fields and it would be very useful to see some of them in the search.

    1
  • Kilian Eitzenberger
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    Is there any update yet?

    0
  • wes
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    As mentioned by others, the lack of Organization in the search view is puzzling. I understand that it takes more time to deliver a view for all of the different options so many of us prefer. Not including Organization indicates that the majority of Zendesk customers are using tickets for supporting retail consumers. That should change with rapid growth across so many industries.

    0

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