When typing in a link to something on a ticket, it will automatically make it a hyperlink. This functionality is very helpful when you are linking to a website, however a number of my agents are getting annoyed with it, as frequently we need to tell customers to edit certain files (ex. users.properties). This also becomes a hyperlink, unnecessarily.
Is there a way to disable the auto-hyperlink feature on tickets, so a user would have to select the text and use ctrl-k to create the link?
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