Back button on chat form


  • Official comment
    Erica Wass

    Hi there: There is no back button capability from chat back to help center functionality in the Web Widget currently. It's something we're working on for a future release, though. 

  • Rovi Roy Cruz

    hmm.. then how come there's a cancel button on leave message?

  • Brian

    has this functionality been added?

  • Paul

    Now that we are over a further year down the line, I still don't see a way to return to HELP once I have opened CHAT. Is there a plan for this?

    And there is no GUIDE search from CHAT, so that a link to an article can be added in the CHAT to support the issue being discussed. Is that planned at all?

    We can't use CHAT as it stands.


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