How to export knowledge base content from your Help Center as PDF (no coding required)

42 Comments

  • BIPO Support

    This function is exactly what I am looking for. However, after setting up as guided above, when I click on Knowledge Base to PDF, I encountered the Categories section is in constant "Loading". Can please advise how I can resolve this?

    Caitlyn

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  • Krista Shaver

    Will you be narrowing the export down to the article at any point? I don't want the entire section for every export, it would be great to be able to pick and choose articles for an export.

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  • Casen Van Houten

    Can't access the Knowledge Base to PDF anymore. We just get an error: "kolibridigital.com took too long to respond"

    Reinstalled the app as well and same issue.

    Can this please be fixed soon as we were relying on this tool/app. Hopefully their support team sees this since its so hard to get a response back from them via email. 

    Thank you!

     

     

    UPDATE: Apparently they had an outage on their servers. It is working now.

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  • Jamey Pringle

    Does this work for multiple Brands? I can only export from one Brand Help Center.

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  • Ben Van Iten
    Zendesk Community Team

    Hi Jamey Pringle,

    There shouldn't be any limitations in relation to brand. Would you mind providing some more context about what kinds of problems/errors you are running into? As much detail as you can provide we would appreciate.

    Thanks!

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  • Jamey Pringle

    Hi Ben Van Iten,

     

    When you install this app you can only export articles from your default brand. You cannot select which brand to export articles from. This is useless for multi-brand users. The only way around this is to switch the default brand which is not ideal.

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  • Ben Van Iten
    Zendesk Community Team

    Hi Jamey Pringle,

    My apologies as I think I misunderstood originally.

    You are correct that this app does not support multibrand in a traditional way, besides the workaround that you mentioned. In this case you might want to contact the app developer directly with that feedback as this app was not developed by us.

    I did notice that they have another app on the marketplace as well: https://www.zendesk.com/apps/support/knowledge-print--pdf-download-controls/?source=app_directory

    I downloaded this app in my test account and it provides a different way to go about this, where it walks you through adding custom code to your guide theme which creates a download button on each article. I will admit that I don't have experience with these apps, but this might be an alternative depending on how many articles you need to download.

    I hope this is helpful.

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  • Teranet Inc.

    We have a bilingual Help Centre, and the app works great for English (default) content, but we can't seem to export the French content.  Anyone else have this issue?  I've tried making French the default language for both the support and help centre, but it still only displays the English content.  What am I missing?

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  • Madison Davis
    Zendesk Community Team

    Hi Mandy! Sorry to hear this is happening for you. Unfortunately since this app isn't built by Zendesk we don't have access to the right troubleshooting tools to help resolve it. You'll want to contact the app's developer - if you need help finding that contact info, see Who do I contact about a marketplace app?

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  • Ann

    I'm also having an issue that one of the users mentioned in the past.

    I cannot select the categories to export since I'm in the neverending spin mode to load the categories to select.

    Is there any workaround to this?

    Thank you.

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  • Brett Bowser
    Zendesk Community Team

    Hey Unsin,

    Since this is a 3rd party integration, you'll want to reach out to the developers directly for further assistance. You can find their contact information on their app page here: Knowledge base to PDF

    I hope this helps!

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  • Lena Zhou

    Hi Patrick,

    The app is pretty helpful! I generated once and it worked. However, the PDF file I generated today was text only and I lost all images. Did I do something wrong?

    Thanks

    Lena

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